I had a great experience at John’s Automotive Mechanic Shop. From the moment I walked in, Brian, the front desk advisor, was incredibly nice, attentive, and patient. He explained the entire process of what my car would be going through and made sure I understood everything clearly. His communication and professionalism stood out right away. The diagnostic process was especially impressive. After they inspected my car, they sent me a convenient digital link that detailed everything they found—complete with clear explanations, pictures, why the repairs were important, and even info about which technician was working on my vehicle. I really appreciated the transparency and organization. While I waited, the waiting area was comfortable and well-stocked. They had plenty of snacks, food, and drinks available, which made the wait easy and relaxing. Overall, the service, communication, and customer care were top-notch. I’ll definitely be returning for future maintenance. Highly recommend!
Joel, thank you so much for taking the time to share this amazing review. We’re so happy to hear that Brian and the team made your visit such a positive experience. Clear communication and transparency are really important to us, so it means a lot to know the digital inspection and walkthrough were helpful for you. We’re also glad the waiting area made things a bit more comfortable while you were here. We truly appreciate your recommendation and look forward to taking care of you and your vehicle again in the future. Thanks for choosing us!
- John's Automotive Care La Mesa